Refund policy

At Elev8Active, we are committed to ensuring complete customer satisfaction. If you wish to exchange an item for a different size or article, please review the following guidelines:

Eligibility for Exchange

Time Frame:
Items must be exchanged within 3 days of delivery.

Condition of Items:

  • Items must be unused, unwashed, and in original condition
  • All tags must be attached
  • Items must be returned in original packaging

Proof of Purchase:
A valid receipt or order confirmation is required

Exchange Procedure

To initiate an exchange, contact our customer support team via:

Once your request is approved:

  • A new order will be created
  • At the time of delivery, our rider will:
    • Deliver the replacement item
    • Collect the previous item simultaneously

Please ensure the item is properly packed before handing it over.

Delivery Time:
Replacement orders are delivered within 4–5 working days after dispatch.

Shipping Charges

  • Exchange fee: Rs. 350 (paid by customer)
  • Free exchange if item is defective or incorrect

Defective or Incorrect Items

If you receive a faulty or wrong item, contact customer support immediately upon delivery for assistance.

Important Notes

  • Maximum 2 exchanges per order (excluding sale items)
  • Sale items: Only 1 exchange allowed per order
  • Sale items can only be exchanged with other sale items
  • No refund will be provided for any price difference on sale items